Privacy Policy

Coal City Homes ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By using our platform, you consent to the collection and use of your information as described in this policy.

When you register as an agent, we collect the following information:

• Full name, email address, and phone number
• Gender and residential address
• National Identification Number (NIN) for identity verification
• Profile photo (optional)
• Property listing details including images, descriptions, and pricing
• Payment records related to your subscription

We use the information we collect to:

• Verify your identity and activate your agent account
• Display your property listings to potential buyers and renters
• Send you important account notifications and verification codes via email
• Process and manage your subscription payments
• Improve our platform and user experience
• Comply with legal obligations

We take reasonable technical and organisational measures to protect your personal data, including:

• Passwords are encrypted and never stored in plain text
• NIN numbers are masked in the interface and only visible to admins for verification
• Access to personal data is restricted to authorised personnel only
• Our platform uses HTTPS encryption for all data transmission

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

• With payment processors to handle subscription transactions
• With law enforcement or regulatory bodies if required by law
• Your public profile information (name, photo, listings) is visible to site visitors

Your National Identification Number (NIN) is collected solely for the purpose of verifying your identity as a real estate agent. It is:

• Only accessible to Coal City Homes admin staff for verification purposes
• Masked in your profile view (only the first 3 and last 4 digits are shown)
• Never shared with third parties or other agents
• Stored securely in our database

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at info@coalcityhomes.com.

We use the following types of cookies on our platform:

• Essential cookies — required to keep you logged in and maintain your session. The platform cannot function without these.
• Analytics cookies — we use Google Analytics to understand how visitors use our platform. This helps us improve the experience. Google Analytics may collect your IP address and browsing behaviour anonymously.

By using our platform, you consent to our use of both essential and analytics cookies. You can disable analytics cookies by installing the Google Analytics Opt-out Browser Add-on.

We may update this Privacy Policy from time to time. We will notify registered agents of significant changes via email. Continued use of the platform after updates constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@coalcityhomes.com
Phone: +234 814 542 8747
Address: Enugu, Enugu State, Nigeria